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Medico - Your medical care in your hands

In our rapidly evolving world, the demands of daily life sometimes overshadow our attention to personal health. This becomes especially evident when unforeseen medical situations arise, leading to prescribed medication regimens that can easily slip our minds. Moreover, alongside our health concerns, we often find ourselves responsible for ensuring our elders’ well-being and managing their medication routines.

 

As a part of my Google UX Certification, the final design project was based on the prompt “Design a tool to help people remember to take medicine on time”. In this UX case study, I will walk you through the empathize, design, ideate, and prototyping stages for Medico, a medical ecosystem application.

Understanding the user

User research summary

Research was conducted with users from the age group of 20–55 to understand the possible ways the application can be used for people who take medicines based on prescription.

The assumption made was that the participant’s views could be generalized to the population.

User personas

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Siddhi is a 60-year-old resident of Bangalore who needs an application to track and maintain information about her medicines because she has to take the right medicines at the right time to maintain good health.

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Aryan is a student and an injured athlete who needs help in tracking and reminding him about his medicines because he needs them for a faster recovery

User journey map for Siddhi

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Based on the User Journey Map, the following were the takeaways:
 

  • Users may not know which medicine matches the name on the prescription as in medical stores, medicine strips don’t always have the name.

  • It is hard to remember all the medicines to be taken at a particular time unless they are kept together.

  • Users ( especially those in their old age ) might forget to take the medicine if reminders or alerts are not provided


Post ideation with Crazy 8s, the prototype for the application was designed.

Starting the design

Paper prototype

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Notable features of the application

  1. Create a reminder for medicine consumption and upload a picture of the medicine in hand to know how it looks

  2. View prescriptions that are uploaded directly by the doctors

  3. In-app store to purchase medicines and get detailed information about the medicine and its purpose

Digital wireframes

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Home page of Medico — Search for medicines, view upcoming medicine reminders and prescriptions, and go to the Medico store to purchase medicines

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The user can view their medicine reminders, and prescriptions, create new reminders, shop for medicines and know more about them, and see their medical history on their profile

Usability study

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Affinity diagram based on usability study

3 insights were identified based on this study

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Based on the insights identified, Mockups and the high-fidelity prototype were designed for Medico.

Mockups based on usability study

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Next steps

Medico has a long way to go, and these are my immediate action items :

  1. Enable Voice Commands for Search: Integrate intuitive voice commands for search.

  2. Design Notifications for Medical Reminders: Create customizable and non-intrusive reminders.

  3. Design the Application for Website and Other Home Devices: Optimize for web and home devices.

  4. Adapt the Application to Different Languages for Universality: Support multiple languages for inclusivity

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